Welcome to Pure Haven Global Pty ltd

By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding with any transaction or use of our services. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms

By accessing and using the Pure Haven Global website and services, you acknowledge and agree to these terms and conditions. We reserve the right to modify, update, or change these terms at any time without prior notice. Continued use of the website after any such changes shall constitute your consent to the changes.

2. Product Information and Availability

Pure Haven Global strives to provide accurate and reliable information regarding our products, including spices, herbs, teas, masalas, and organic food essentials. However, we cannot guarantee that the descriptions, pricing, or availability of products are completely error-free. In case of an error, we reserve the right to correct it at our discretion.

3. Order and Payment

  • Order Placement: Orders are placed via our website or through authorized sales channels. Upon placing an order, you will receive an order confirmation email, but this does not signify acceptance of your order.

  • Payment: We accept various payment methods as indicated on our website, including credit cards, online payment systems, and bank transfers. Payment must be received in full before processing and shipping of the order.

  • Pricing: All prices listed on our website are in AUD and are exclusive of taxes, shipping, and other additional charges. Taxes and shipping fees will be calculated at checkout.

  • Order Cancellation: You may cancel your order within 24 hours of placement. After this period, orders may have already been processed for shipment and cannot be canceled.

4. Shipping and Delivery

We offer shipping to Australian retailers, restaurants, wholesalers, manufacturers, online sellers, and households. Delivery times may vary based on your location and the shipping method selected.

    • Shipping Costs: Shipping costs are calculated at checkout and depend on the weight, size, and delivery location of your order.

    • Shipping Delays: Pure Haven Global is not responsible for delays caused by external factors, including carrier issues, weather conditions, or government restrictions.

5. Returns and Refunds

We want you to be satisfied with your purchase from Pure Haven Global. If you are not fully satisfied with your product, we offer a 30-day return policy under the following conditions:

  • Products must be returned unused, unopened, and in their original packaging.

  • Return shipping is at the buyer’s expense unless the product is defective or incorrect.

Refunds will be processed once the returned item is received and inspected. If you qualify for a refund, it will be issued to the original payment method.

6. Product Purity and Quality Assurance

Pure Haven Global is committed to providing high-quality products that are pure, consistent, and authentic. We source our spices, herbs, teas, and organic food essentials from trusted global regions, ensuring purity, safety, and documentation. We guarantee that our products meet the highest standards of quality.

7. Intellectual Property

All content on the Pure Haven Global website, including text, graphics, logos, images, and software, is the property of Pure Haven Global Pty Ltd. or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

Pure Haven Global is not liable for any damages, including but not limited to indirect, incidental, or consequential damages, arising out of your use or inability to use our products, services, or website. This includes, but is not limited to, the use of our products in any commercial capacity.

9. Privacy Policy

Pure Haven Global values your privacy. For information about how we collect, use, and protect your personal data, please refer to our Privacy Policy, which is available on our website. By using our services, you agree to the collection and use of your personal information as outlined in the Privacy Policy.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Pure Haven Global Pty Ltd.
Headquarters: Melbourne, Australia
Email: info@purehavenglobal.com.au]
Phone: [+61 468443185]