At Pure Haven Global Pty Ltd, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or engage with our services. By accessing and using our website, you agree to the terms set forth in this policy.

1. Information We Collect

We collect and process personal information to provide you with the best possible service. The types of information we collect include:

  • Personal Information: When you interact with our website, place an order, subscribe to our newsletter, or contact us, we may collect personal details such as your name, address, email, phone number, and payment information.

  • Non-Personal Information: We also collect non-personally identifiable information, such as your IP address, browser type, device information, and browsing activity, to enhance our website and services.

  • Cookies: Our website uses cookies, which are small data files placed on your device. These help us analyze web traffic, remember your preferences, and offer a more personalized experience. You can control cookie settings in your browser, though disabling them may affect website functionality.

2. How We Use Your Information

The information we collect helps us to:

  • Process Orders: To manage your orders, including billing, shipping, and customer service.

  • Improve Website & Services: To enhance your user experience and ensure our website is running smoothly.

  • Marketing Communications: To send you promotions, product updates, newsletters, and other marketing materials. You can opt out of marketing communications at any time.

  • Customer Support: To respond to inquiries, resolve issues, and provide a higher level of service.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. These include encryption, firewalls, and secure server protocols. While we strive to ensure the highest level of security, no method of data transmission or storage is entirely risk-free. We continue to review and enhance our security measures to protect your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Trusted third-party vendors who assist us with payment processing, shipping, marketing, and customer support. These service providers are bound to protect your information and use it only to provide services on our behalf.

  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to a subpoena, court order, or government request.

5. Your Rights and Choices

As a user of our website, you have the following rights:

  • Access and Update: You may request access to the personal information we hold about you and request updates or corrections if necessary.

  • Opt-Out: You can choose to opt out of receiving marketing communications by clicking on the “unsubscribe” link in emails or by contacting us directly.

  • Data Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.

To exercise any of these rights, please contact us at info@purehavenglobal.com.au.

6. Third-Party Links

Our website may contain links to third-party websites for your convenience. These external sites operate independently and have their own privacy policies. We encourage you to review their policies before providing any personal information. We are not responsible for the content or privacy practices of these third-party websites.

7. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.

8. Changes to This Privacy Policy

Pure Haven Global Pty Ltd reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Pure Haven Global Pty Ltd.
Headquarters: Melbourne, Australia
Email: info@purehavenglobal.com.au]
Phone: [+61 468443185]